SugarCRM: Pricing, Features, and Alternatives Reviewed (2024)

SeniorTechInfo
2 Min Read

SugarCRM: Elevating Customer Relationship Management

SugarCRM is a leading customer relationship management software that offers a comprehensive suite of sales, marketing, and service solutions all in one platform. With robust features and industry specializations, SugarCRM is a go-to choice for businesses looking to streamline their operations and enhance customer relationships.

SugarCRM’s Fast Facts

Starting Price: $19 per user per month

Key Features:

  • Revenue Tracking
  • Digital Self-Service Portal
  • Predictive Analytics
  • Mobile App
  • AI Tools
  • Cloud Security
  • Geo Mapping

SugarCRM’s Pricing Options

SugarCRM offers three premium tier options billed annually:

  • Essentials: $19 per user per month
  • Advanced: $85 per user per month
  • Premier: $135 per user per month

SugarCRM’s Key Features

Revenue Tracking

SugarCRM’s revenue intelligence solution provides actionable insights into sales data, allowing for better planning and decision-making.

Digital Self-Service Portal

Customers can access a self-service portal to get their questions answered and seek help, enhancing customer satisfaction.

Predictive Analytics

SugarCRM’s predictive analytics tools help businesses identify trends, spot opportunities, and make informed decisions.

Mobile App

The mobile app enables sales reps to stay connected and productive on the go, enhancing efficiency and customer service.

SugarCRM Pros

  • Easy Platform Setup
  • Comprehensive Solution for Sales, Marketing, and Support
  • Powerful Reporting and Analytics

SugarCRM Cons

  • Short 7-Day Trial Period
  • Limited Billing and Subscription Options
  • Reported User Experience Challenges

Alternatives to SugarCRM

Consider exploring alternatives like HubSpot, Zoho CRM, and Freshsales for your CRM needs. Each offers unique features and pricing options to suit your business requirements.

Review Methodology

Our evaluation of SugarCRM was based on key criteria such as cost, core features, customizations, integrations, ease of use, and customer support. We considered real user feedback and industry standards to provide an informative assessment of the software.

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