Exciting news for AI enthusiasts and tech buffs! Qualtrics, a leading customer experience management platform, is rolling out cutting-edge AI features in 2024. With a whopping $500 million investment in AI technology, Qualtrics is set to revolutionize the way businesses interact with their customers and employees.
Qualtrics is releasing generative AI-based features in 2024
In a bid to enhance customer and employee experiences, Qualtrics is introducing a slew of new AI features. These include Qualtrics Assist, conversational feedback, intelligent summaries, and automated workflows. These features will help businesses gather insights, improve communication, and streamline workflows.
2024 changes to Qualtrics’ product packaging and pricing
Qualtrics has revamped its product offerings in 2024, aligning them into three core suites: customer experience, employee experience, and strategy and research. These suites are designed to cater to specific business needs, with consumption-based pricing ensuring flexibility and cost-effectiveness for customers.
3 Qualtrics AI features most likely to be adopted first
Organizations are expected to embrace AI features internally first, building confidence in generative AI outputs. Features such as enhancing surveys with conversational feedback, providing access to customer experience data, and assisting managers with employee insights are predicted to be widely adopted.
How two customers are using Qualtrics at the moment in region
Singapore’s StarHub and Australia’s Flight Centre have both leveraged Qualtrics for strategic business initiatives. StarHub is utilizing Qualtrics to optimize products and services, while Flight Centre is harnessing AI-powered analytics for customer feedback analysis. These partnerships demonstrate the diverse applications of Qualtrics in real-world scenarios.
What is the vision for the Qualtrics product in 2024 and beyond?
Qualtrics envisions a future where AI-driven solutions revolutionize the value organizations can derive from customer data. With a massive database of human sentiment and a commitment to innovation, Qualtrics aims to enhance customer experiences and drive transformative change in the market. The potential for AI to 10X the value provided to organizations is truly groundbreaking.