Selecting the Best CRM Software: A Comparison of Zoho CRM and Pipedrive

When it comes to choosing the best CRM software for your business, factors such as budget, team size, and required features play a crucial role. Zoho CRM and Pipedrive are both highly rated, scalable platforms that excel in managing clients through the sales process from start to finish.

Pipedrive is known for its focus on customizable pipelines, activity and contact tracking, and workflow automations. On the other hand, Zoho CRM offers a feature-rich experience with multichannel marketing tools, detailed lead profiles, and team collaboration capabilities.

Whether your business needs a CRM solution that caters to marketing or operations, operates in a niche industry, or requires specific sales features, let’s delve into how Zoho CRM and Pipedrive compare against each other.

Pipedrive vs Zoho: Comparison Table

Pipedrive vs Zoho: Pricing

Pipedrive

• Essential: $14 per user per month, billed annually, or $24 per user when billed monthly.
• Advanced: $34 per user per month, billed annually, or $44 per user when billed monthly.
• Professional: $49 per user per month, billed annually, or $64 per user when billed monthly.
• Power: $64 per user per month, billed annually, or $79 per user when billed monthly.
• Enterprise: $99 per user per month, billed annually, or $129 per user when billed monthly.

Zoho CRM

• Free CRM: Free for up to three users and comes with lead and document management and a mobile app.
• Standard: $14 per user per month, billed annually, or $20 per user when billed monthly.
• Professional: $23 per user per month, billed annually, or $35 per user when billed monthly.
• Enterprise: $40 per user per month, billed annually, or $50 per user when billed monthly.
• Ultimate: $52 per user per month, billed annually, or $65 per user when billed monthly.

Pipedrive vs Zoho: Feature Comparison

AI-Powered Tools

Winner: Zoho CRM

Zoho CRM offers advanced AI tools including an AI sales assistant named Zia. Zia can predict sales wins, detect anomalies in real time, and generate emails. Pipedrive also offers AI-powered features but not as extensive as Zoho CRM.

Sales Automation

Winner: Tie

Zoho and Pipedrive both excel in sales automations, allowing users to streamline their sales processes effectively.

Product Catalog and Invoicing

Winner: Pipedrive

Pipedrive’s invoicing feature integrates seamlessly with Quickbooks, while Zoho CRM can integrate with Zoho Invoice for accounting purposes.

Reporting

Winner: Zoho CRM

Zoho CRM offers robust reporting capabilities with over 40 standard reports and customizable dashboards. Pipedrive also provides insights but Zoho CRM takes the lead in this aspect.

Zoho CRM Pros and Cons

Pros of Zoho CRM

• 15-day free trial.
• Over 900 integrations available.
• 24/7/365 data security.

Cons of Zoho CRM

• Limited social media integration in the free plan.
• Learning curve reported by some users.
• Occasional delays in data loading.

Pipedrive Pros and Cons

Pros of Pipedrive

• 14-day free trial.
• Easy customization praised by users.
• Over 400 integrations available.

Cons of Pipedrive

• No free-for-life version.
• Limited reporting and automation features.
• No built-in SMS functionality and limited mobile app capabilities.

Should Your Organization Use Pipedrive or Zoho CRM?

Choose Zoho CRM if . . .

• You need a CRM with advanced marketing capabilities.
• You want a CRM solution with an AI assistant.
• You prefer trying out a powerful CRM tool with a free plan first.

Choose Pipedrive if . . .

• You seek a simple CRM for sales pipeline management.
• Your business operates in niche industries like architecture or recruitment.
• You need a CRM to segment and assign incoming leads efficiently.

Methodology

We evaluated Zoho CRM and Pipedrive based on cost, core features, customizations, integrations, ease of use, and customer support to provide a comprehensive comparison.

Frequently Asked Questions (FAQs)

Does Zoho integrate with Pipedrive?

Yes, Zoho and Pipedrive can integrate with each other, enabling data sharing between the two platforms.

What kind of companies use Pipedrive?

Pipedrive is suitable for companies of all sizes and can cater to niche industries requiring specific features or compliance certifications.