Australian Workforces lagging in AI enablement, survey finds
Recent research from Qualtrics has revealed that Australian workforces are feeling less empowered to use AI compared to their global counterparts. The Qualtrics 2025 Employee Experience Trends report, which surveyed 2,040 Australian employees, highlighted the challenges faced by employees in accessing AI enablement and training in the workplace.
Only 35% of Australian employees believe that their organization is providing them with the necessary AI enablement and training to succeed, while just 38% stated that their company has AI guidelines, ethics, or principles in place. This lack of preparation is further highlighted by the fact that only 58% of local workers feel that business decision makers understand AI technologies well enough to manage them effectively.
Employee-Centric Approach to AI Implementation
Cecelia Herbert, Principal Behavioral Scientist at Qualtrics, emphasized the importance of adopting an employee-centric approach to AI implementation to overcome resistance and drive innovation. While more than half of Australian employees are using AI tools independently, only 35% are receiving the necessary training and guidance to utilize these tools effectively.
According to Herbert, the true potential of AI in the workplace can only be realized when employees are equipped with the tools, training, and support they need. She warned that without proper enablement, organizations risk facing challenges in achieving productivity and efficiency gains with AI technologies.
Challenges and Opportunities for Australian Employees
Australian employees show a mix of optimism and skepticism towards AI and its impact on their work. Despite being more optimistic than pessimistic, local employees express concerns about the lack of consultation regarding AI-induced changes to their roles.
Herbert highlighted the importance of involving employees in decisions about job crafting and preparing them for the future of work in partnership with AI tools. She suggested that organizations should focus on developing new skills and capabilities to complement AI technologies, rather than relying solely on external recruitment.
Collaboration between IT and HR for Successful AI Projects
Herbert stressed the need for close collaboration between IT and HR teams to ensure the success of AI technology projects. Taking an employee-centered change management approach can differentiate organizations in the market and provide a competitive advantage.
By working together, IT and HR teams can plan for building AI skills within existing workforces and create a supportive environment for employees to thrive with new tools and technologies. This partnership is essential for driving successful digital transformations and maximizing the potential of AI in the workplace.